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Sales
Weekday: 9.00am – 6pm
Saturday: 9.00am – 1pm
Sunday: Off

 

Support
Normal Package
Monday – Sunday: 9am – 6pm

 

VIP Package
Monday – Sunday 9am – 11pm

  • We provide 24-hour product replacement service in Selangor and KL. Any product replacement that occurs in other areas of Peninsular Malaysia will be resolved within 48 hours.
  • Customer service is available beginning at 9 a.m. to 11 p.m. instead of the usual 9 a.m. to 6 p.m. in the normal package.
  • 365 days, all-year-round customer support service.
  • WhatsApp group for customer support service.
  • Monthly payment on a contract basis for 2 years
  • Payment by cash
  • a copy of the business owner’s identity card (NRIC)
  • a copy of the business’s license (SSM-registered) 

Following payment, our team will arrive for installation and training within 1-3 days

  • By visiting our office
  • Product demo via video call

Absolutely, yes. All inventory-related data can be migrated into Didisystems’ POS system via Microsoft Excel sheets.

Yes, you can add more counter and business branches without any limit.

Yes, each Didisystems licence is only applicable to a single computer.

This system can operate in two modes. 

  • ONLINE (via the internet) 
  • OFFLINE (no connection to the internet) *

*Clients still need to connect the POS system to the internet every 2 weeks.

For customers in East Malaysia (Sarawak, Sabah, & Labuan), our POS infrastructure will be sent out via couriers. We will guide you through the installation and training process via video call.

Yes, we provide post-purchase services such as training and customer support for up to 2 years after the purchase date.

Monthly payments can be made via bank transfer, check, credit card, and ATM machines.

For customer service, you can reach us using these channels.

Yes, you can. We offer additional items such as customer displays, RFID readers, thumbprint scanners, weighing scales, kitchen printers, kitchen displays, and many more.

Yes, the system remains operational even without the presence of the internet. It must, however, be linked to the internet at least once every week.

Didi POS uses highly available multiple-clustered server systems, which are used in most industry-leading cloud datacentres, AWS, Microsoft Azure, just to name a few.

Didisystems can support up to 100,000 transactions per day.

Didi POS is an application for any device using any web browser that you can use for transactions in a physical store. Find products, process orders, take payment, swipe credit cards, produce receipts, and control it all from a POS terminal, tablet, or mobile device. All the background management of your store is done from your Didi POS admin, which you can access using any browser.

Didi POS is protected by cutting-edge 256-bit SSL encryption, which is used by the majority of banks around the world.

Yes, you can. You can visit us at our Didi Systems Training Centre or visit our website at www.didisystems.com.my for our free training video.

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